FAQs
Popular Questions
What is Gold Star Fragrances, Inc.?
Gold Star Fragrances, Inc. (formerly Gold Star Imports) is a family‑owned business based in New York City, proudly operating for over 40 years. We specialize in premium fragrance oils and related products, available both in-store and online.
Do you offer promotions or discounts?
Yes—we run regular promotions, flash sales, and exclusive discount codes. Be sure to follow us on social media or subscribe to our email list to stay in the loop.
Are your fragrance oils long-lasting?
Yes—our oils are highly concentrated and long-lasting. Many customers report the scent remains on their skin for hours, even after showering.
Can I get help choosing a scent?
Absolutely! Whether in-store or online, we’re happy to help with personalized recommendations based on your preferences.
Product Questions
What kinds of products do you offer?
We carry over 3,000 fragrance oils, with new arrivals added weekly. Our offerings include perfume oils, body lotions, incense oils, massage oils, shower gels, aromatherapy oils, and a wide variety of bottles and burners. Unscented oils are also available for custom blending.
Are your products original designer perfumes?
No—our oils are inspired by popular designer and niche fragrances. While they’re crafted to capture the essence of well-known scents, we are not affiliated with any designer brands and do not sell exact replicas.
What sizes are available?
Our products are available in 1 oz, 4 oz, 8 oz, and 16 oz bottles, as well as 1 oz roll-ons. Larger or custom sizes may be available upon request. 5. How long does order processing take? Orders are typically processed within 1–3 business days. Delivery times depend on your location and the shipping method selected at checkout.
Order & Delivery Questions
How long does order processing take?
Orders are typically processed within 1–5 business days. Delivery times depend on your location and the shipping method selected at checkout.
Do you offer free shipping?
Free shipping is offered from time to time as part of special promotions or based on minimum purchase thresholds. Follow us on social media or subscribe to our newsletter to stay updated on current offers.
What are your store hours?
Our NYC storefront is open Monday through Saturday. Please call or check our website for current hours before visiting.
What is your return policy?
All sales are final. Returns and exchanges are not accepted, except in rare cases where approval has been granted by our team. If you believe your order qualifies for review, please contact us directly.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary by destination.
How can I contact customer service?
You can reach us at (212) 279‑4474, visit our shop at 8 West 37th Street, New York, NY 10018, or send a message through the contact form on our website.
Your Signature Scent Awaits
With over 3,000 handcrafted fragrance oils, there’s a perfect match for every mood, memory, and moment. Ready to find yours?